Responsible Gaming

Understanding Problem Gambling

Gambling is a form of entertainment that the vast majority of players enjoy without any lasting negative consequences. However, for a minority of individuals, gambling can develop into a pattern of behaviour that causes genuine harm — financially, emotionally, and socially. fbbaji believes that awareness is the first and most important step toward protection.

Problem gambling does not always look the same in every person. It can begin gradually, with small shifts in behaviour that are easy to overlook. Recognising the warning signs early gives you the best chance of addressing the issue before it escalates. Common indicators that gambling may be causing harm include:

• Spending more money or time on gambling than you originally intended, despite planning to stop.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Neglecting work, study, family responsibilities, or social activities because of time spent gambling.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.
• Borrowing money, selling possessions, or taking on debt to fund gambling activity.
• Lying to family members or friends about how much time or money you spend gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other negative emotions.
• Repeated unsuccessful attempts to reduce or stop gambling on your own.

If any of the above resonate with you, it does not mean you are beyond help. Many players in Bangladesh and around the world have successfully regained control of their gambling habits with the right support. The tools on fbbaji and the guidance of a trained professional can make a significant difference.

How to Access Your Responsible Gaming Tools

All of fbbaji's responsible gaming tools are available directly within your account. You do not need to contact support to activate most of them — they are self-service and take effect without delay. Here is how to find them:

• Log in to your fbbaji account and navigate to Account Settings.
• Select the Responsible Gaming section from the settings menu.
• Choose the tool you wish to activate — deposit limits, loss limits, session reminders, time-out, or self-exclusion.
• Enter your desired parameters (amount in BDT, time period, or duration) and confirm your selection.
• Restrictions that reduce your access take effect immediately. Increases to limits (such as raising a deposit cap) require a minimum 72-hour cooling-off period before they are applied.

If you encounter any difficulty accessing these tools, or if you prefer to request a time-out or self-exclusion directly through our support team, you can contact us at any time. Our team operates around the clock and will process your request as a priority, in line with Bangladesh Standard Time (BST, UTC+6).

We also encourage players to make use of their account's full gaming history and transaction log features. Reviewing your actual spend and time played — rather than relying on memory — provides an objective picture of your habits that can be genuinely eye-opening.

Tips for Safer, More Enjoyable Play

Responsible gaming is not just about crisis intervention — it is about building healthy habits from the very beginning. The following practical guidelines will help you keep gaming in its proper place as a form of entertainment:

• Set a budget before you start. Decide in advance the maximum amount in BDT you are willing to spend for the session and treat that figure as the cost of your entertainment — not as money you expect to win back.
• Set a time limit. Decide how long you will play before you open the platform, and stick to it. Use fbbaji's session reminder feature to hold yourself accountable.
• Never chase losses. Losing streaks are a normal part of gambling. Increasing your bets or playing longer to recover losses almost always results in larger losses. Accept the result and step away.
• Do not gamble under the influence. Playing while tired, stressed, or after consuming alcohol or other substances impairs judgement and makes it significantly harder to make rational decisions about your bets.
• Balance gaming with other activities. Make sure that gambling is one of several leisure activities in your life — not the primary one. Time spent with family and friends, sport, and cultural activities is equally important.
• Only gamble with money you can afford to lose. Never use funds allocated for essential expenses such as food, rent, or school fees. In Bangladesh, most households in Dhaka, Chittagong, Sylhet, Khulna, and other cities have tight monthly budgets — protect yours.
• Take regular breaks. Stand up, stretch, and step away from the screen at regular intervals. Physical breaks help reset your emotional state and restore perspective.

Protecting Others — Especially Minors

If you share a device with family members — particularly children or teenagers — it is important to take steps to prevent unauthorised access to your fbbaji account. We recommend the following:

• Never save your fbbaji login credentials on a shared device. Always log out after each session.
• Use a strong, unique password for your fbbaji account and do not share it with anyone.
• If your device has parental control features, activate them to restrict access to gambling-related websites for younger users.
• Talk openly with younger family members about the nature of gambling, its risks, and the legal age requirement of 21+ in the context of online gaming platforms.

fbbaji takes the protection of minors extremely seriously. Any reports of underage access are investigated immediately and the relevant account is closed without exception. If you suspect a minor has accessed a fbbaji account, please contact us at [email protected] without delay.